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Archived News

IMPORTANT INFORMATION: Service Desk Telephone Lines - July 27th to September 2nd

Updated 17/07/2020 11.55

To reflect the reduced demand on the Service Desk over the Summer holiday period, we will be changing the telephone line hours to reflect this. From July 27th to September 2nd, the desk will be open between 09:00 and 16:00 hours.

Normal opening hours of 08:00 to 16:30 will resume on Thursday, September 3rd.

For more information please contact the Service Desk on 01603 475603 or


IMPORTANT INFORMATION: Digital Education Platforms

Updated 01/06/2020 10.53

Offer extended to the 30th June 2020

Posted 13/05/2020 13:48

As you may have seen in the Government communications, they are recommending using either Google or Microsoft digital education platforms to support and deliver remote learning.

Other suppliers may be marketing you to take advantage of Government funding to move to one of these platforms.  As a valued customer of ICT Solutions, we can offer advice, guidance and provision your platform free of charge if you register your interest before 30th June 2020.   

What is a digital education platform?

It's a place where your pupils' learning experience at home can continue as close to normal as possible. The platforms are purpose-built for remote learning in a way that a school website isn't. 

In short, if you get set up on one of the platforms, you'll be able to:

  • Assign and assess work, providing feedback remotely
  • Communicate with staff, students and parents in real time, using written word, voice and video
  • Facilitate collaboration between groups of pupils and teachers

For either G-suite for Education or Microsoft 365 we can offer:

  • Set up your own tenant, ensuring security and compliance
  • Provision user accounts for staff and students
  • Migrate your existing emails across to your new platform/tenancy
  • Set up Microsoft teams or Google Classroom for all classes or as per your requirements
  • Enable Microsoft Teams video or Google Meet video calling and live meets 
  • Provision online secure shared files areas
  • Provide online training and webinars – 1 hour free training will be included in your set up package

To help you establish which platform is right for you, view the comparison guide

To register your interest please complete this form and we will be in touch with you shortly to discuss your requirements  

We are working directly with both Microsoft and Google Education teams for remote support best practice.  



IMPORTANT INFORMATION: Census and Assessment Guidance

Posted on 22/04/2020

In light of the current Coronavirus Pandemic the DfE have cancelled or paused all but the most essential data collections, services and requests from all educational and care settings until the end of June 2020. This means that the both the School and Pupil Census Summer 2020 and Statutory Assessments have been cancelled. Therefore, we will not be publishing any guides on our website on how to run the census or complete assessments until we have further guidance from the DfE.



Posted on 03/04/2020 14:55 

As more and more people are now working remotely, we are naturally receiving requests from Schools/Academies to access resources from home, primarily Star Accounts. Unfortunately, whilst we do not offer a remote access service, if you are using the Updata network, they can provide you with a quote for theirs. With some additional configuration from your IT support team you will then be able to access your Star Accounts database by RDP (Remote Desktop Protocol).

Further information about the service can be found on our support website here

For more information:
Please contact the Service Desk on 01603 475603 or


IMPORTANT INFORMATION: ICT Solutions – Business as usual

Posted on 18/03/2020 10:35:38

We wanted to assure our customers’ that, despite the current climate, we are continuing to operate as normal. On Government and NCC advice we have adopted remote working, but things will operate the same as normal. The only difference that will be noticeable will be that the usual options will not be available once you have dialled the service desk, as we are forwarding the number.

Our opening hours will remain as 08:00 to 16:30, Monday to Friday (excluding Bank Holidays) and we can still be reached via email –, with the mailbox covered as usual.

As more and more people are asked to work remotely during this time, please can you ensure that you always provide a contact telephone number for any requests made should we need to contact you.


IMPORTANT INFORMATION: Working remotely using Google and Microsoft - Update

Posted on 17/03/2020 14:04:38

With the spread of COVID-19 increasing in the UK, the government has advised vulnerable people to self-isolate and to work from home if possible. This will limit the way we work face to face and essentially this will mean more people will look to work remotely.

BrainPOP, Purple Mash and SMART are offering their respective services free of charge during this time for schools and families affected by potential school closures.

BrainPOP – Make Any Room a Classroom

Purple Mash for School Closures

SMART 1 – Distance Learning

SMART 2 – Learning Suite

View the latest guidance from GDPRiS for data protection when working off site

Google and Microsoft have both released statements regarding their products and what is available to support education during this period, both offering their collaboration tools for free, although these may already be available to you as part of your ICT Solutions support.


If you have NSIX accounts:

You will have access to Google Hangouts to enable video conferencing between remote locations and schedule video meetings, as well as G-Suite for Education applications such as Classroom to create assignments and communicate with students or collaborate on Google Docs or share files on Google Drive.

*Note Hangouts is current switched off as default. If you wish to have this enabled, please can we have an email from the Head/Principal authorising us to do so, the email address to send this to is -   


If you have “Generic” account:

You can access Microsoft Teams via and using your generic email account (e.g. and password and then you’ll be able to schedule and host video meetings. You will also have access to other Office 365 online applications and collaborate with others who have a “generic” email address at your school.


If you have your own Microsoft Tenant (Office 365):

As per the above with the “Generic” email but you will, more than likely, have all staff and maybe students set up with an O365 A1 licence. This will allow chat, online video meetings, sharing of documents, storage of documents via Microsoft Teams and access to all of the Office 365 online applications. If you do not have your own tenant, contact ICT Solutions to discuss the benefits of this.
In both scenarios, if you are thinking of using this with pupils you may wish to consider gaining parental consent first.
Google COVID-19 Edu Blog

Google – First Day of Classroom learning resources

Microsoft COVID-19 Blog

Microsoft – Teams “How-To”

Microsoft – Working Remotely

Please contact ICT Solutions if you have any questions regarding remote working using Google or Microsoft’s offerings. 


IMPORTANT INFORMATION: Coronavirus Notice - Possible impacts to our support arrangements

Posted on 12/03/2020 08:58:01

Based on the UK Government assessment of COVID-19 ICT Solutions will be following the guidance set out by Public Health England. 

Customers who have regular on-site visits will be reviewed regularly against the latest government advice. In circumstances where our support is impacted due to staff sickness/premises being closed, or public transport suspended, we will still provide remote support to your site to ensure you stay operational/protected. In the event of this happening, we will issue more information on how to contact us.

If your establishment has been impacted by COVID-19 please do make us aware ASAP.

For more information please contact the Service Desk on 01603 475603 / 0845 303 3003 or


IMPORTANT INFORMATION: VR Kit Hire - Special Offer until 31/03/2020

Posted on 14/02/2020 10:43:34

We would like to offer our VR kit for half price to educational establishments until 31.03.2020

Further information and testimonials can be found on our website -, along with a link for how you can register your interest to hire the equipment.


IMPORTANT INFORMATION: Windows 7 - Support ending in January 2020

Posted on 22/11/2019 15:23:13

Microsoft will stop supporting Windows 7 on January 14, 2020

You can continue to use Windows 7, but after January 14, 2020 support has ended, your PC will become more vulnerable to security risks and viruses.

Windows 7 will continue to start and run, but you will no longer receive software updates, including security updates, from Microsoft. 

In addition, Microsoft customer service will no longer be available to provide Windows 7 technical support. With Windows 10, your devices will continue to receive the latest security updates to help keep you and your data safer.

What should I do if I am still running Windows 7? 

For Windows 7 users, moving to Windows 10 will be the recommended path forward.

You can upgrade compatible Windows 7 PCs based on minimum requirements, but in most cases we recommend moving to a new PC with Windows 10 to take advantage of the latest hardware capabilities.

Fill out our contact form to get more information on how we can support you and project plan your move to a Windows 10 environment.

See how our EdTech Enhancement Programme (EEP) can help spread payments over three years.

IMPORTANT INFORMATION: Norfolk Schools Local Full Fibre Network Update

Posted on 11/10/2019 13:39:38

Ultrafast broadband will benefit 230 schools within Norfolk within the next two years after Norfolk County Council secured £8m from the UK Government Digital, Culture, Media & Sport (DCMS) department’s Local Full Fibre Network (LFFN).

Norfolk County Council is pleased to confirm that the commercial and contractual phase of our Local Full Fibre Network Project has been completed and the Delivery Project is now underway.

Look at the MI sheet for more information